Refund policy

At Silk Fit Co., we believe that an everyday cup or mug can make an ordinary moment feel a little more personal. Whether it holds your first morning coffee, an afternoon tea, or a favorite cold beverage, drinkware should combine thoughtful design, everyday usefulness, and a satisfying experience.

We want customers to shop with confidence and understand what to expect if a purchase does not meet expectations. This Return and Refund Policy explains our return conditions, refund procedures, exchange options, and the steps to take when merchandise arrives damaged, defective, or different from what was ordered.

Our policy is intended to provide a straightforward customer experience while respecting applicable Florida and federal consumer protection requirements.

1. Return Eligibility

Customers may request a return within 30 calendar days after delivery.

For a standard change-of-mind return, the merchandise should meet the following conditions:

  • The product is unused and remains in its original condition.
  • The glass cup or mug has not been used for beverages.
  • The item is free from chips, cracks, scratches, stains, and other signs of use.
  • Original packaging and included accessories are retained whenever reasonably available.
  • The product is returned with all components included in the original shipment.
  • The customer provides a valid order number or other reasonable proof of purchase.

Because glass drinkware is a product intended for direct beverage use, condition and hygiene are important. Items that have been used, washed, or damaged after delivery may not qualify for a standard change-of-mind return, except where required by applicable law or approved as an appropriate remedy.

2. Items That May Not Qualify for Standard Returns

A return may be declined or require further review if:

  • The cup or mug has been used or washed.
  • The item has chips, cracks, or other damage caused after delivery.
  • Original components or essential accessories are missing.
  • The product has been altered, engraved, or personalized at the customer's request, if such products are offered.
  • The item is returned without adequate protective packaging and is damaged during return transit.
  • The return request is submitted after the 30-day period.

These conditions do not eliminate rights or remedies that cannot legally be waived.

3. How to Request a Return

To begin a return, email:

[email protected]

Please use the subject line:

Return Request – [Order Number]

Include the following information:

  1. Full name associated with the order.
  2. Order number.
  3. Product name and quantity.
  4. Date of delivery, if known.
  5. Reason for the return.
  6. Photographs of the item, if the request concerns damage, a defect, or an incorrect product.

Our customer service team will review the request and provide instructions regarding eligibility, packaging, and the appropriate return destination.

Please do not ship merchandise back before receiving return instructions. This helps prevent misdirected packages and unnecessary processing delays.

4. Damaged, Broken, or Defective Products

Glass products require careful handling. We understand that discovering a cracked mug, chipped rim, broken handle, or other damage upon opening a package can be disappointing.

If your order arrives damaged, defective, incomplete, or materially different from the product ordered, please contact us as soon as reasonably possible, preferably within 7 calendar days after delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the affected product.
  • Photographs of the outer packaging and internal protective materials.
  • A photograph of the shipping label, where relevant.

For safety reasons, do not use a glass item that is cracked, chipped, or otherwise compromised.

After reviewing the circumstances, we may offer an appropriate resolution, including:

  • Replacement merchandise, subject to availability.
  • A refund to the original payment method.
  • A partial refund where appropriate and accepted.
  • Another reasonable remedy agreed upon by the customer and Silk Fit Co.

For a confirmed defect, shipping damage, or fulfillment error, we will provide return instructions and will not require the customer to bear ordinary return shipping costs for the approved remedy, except where applicable law permits otherwise.

If a broken item presents a safety concern, customers should avoid handling sharp fragments with bare hands and should follow appropriate precautions.

5. Change-of-Mind Returns

If you decide that a product is no longer needed, prefer another design, or selected an unsuitable item, you may request a return within the stated return period if the merchandise meets the eligibility requirements.

For approved change-of-mind returns:

  • The customer is responsible for return shipping costs.
  • Original shipping charges, if any, are generally non-refundable.
  • The item must be securely packaged with suitable protective materials.
  • Customers should retain the return tracking number until the return is completed.

Any applicable adjustment to a refund will be communicated before the refund is finalized.

6. Return Packaging Requirements

Because glass cups and mugs are fragile, proper packaging is especially important.

Customers should:

  • Use a sturdy outer shipping box.
  • Wrap each item separately with suitable protective material.
  • Prevent movement inside the package.
  • Protect handles, rims, and other protruding components.
  • Include all original components and accessories.
  • Use a trackable shipping service where available.

We recommend retaining the original packaging until you are satisfied with your purchase.

Damage occurring during a customer-arranged return shipment may affect the eligibility of a change-of-mind refund, subject to applicable law and the circumstances of the return.

7. Refund Processing

After an approved return reaches our designated return facility, the merchandise will be inspected for condition and completeness.

Approved refunds will generally be initiated within 5–10 business days after receipt and completion of the return review.

Refunds are normally issued to the original payment method unless another method is legally required or mutually agreed upon.

The time required for a refund to appear in your account depends on your payment provider, card issuer, bank, or financial institution. These external processing periods are outside our direct control.

8. Partial Refunds

A partial refund may be considered when:

  • An item is returned with missing components.
  • The product shows use or damage beyond ordinary inspection.
  • The returned condition materially differs from the condition described in the approved return request.
  • The customer accepts a partial refund as a resolution to a documented concern.

Any adjustment will be assessed individually and explained transparently. We will not apply arbitrary deductions that conflict with applicable law.

9. Exchanges and Replacements

Customers may request an exchange for another available cup or mug design, subject to inventory availability and return eligibility.

If the requested alternative is unavailable, we may discuss a refund or another mutually acceptable resolution.

For confirmed broken, defective, or incorrectly fulfilled merchandise, we will review the matter separately from ordinary preference-based exchanges.

10. Order Cancellations

If you need to cancel an order, please contact us as quickly as possible.

We will make reasonable efforts to cancel orders that have not entered fulfillment. Once an order has been packed, dispatched, or transferred to a carrier, cancellation may no longer be possible.

If cancellation is no longer available, customers may submit a return request after delivery, subject to the applicable conditions.

11. Payment Disputes

If you have a concern about a charge, refund, delivery, or product condition, we encourage you to contact us first at [email protected].

We will review relevant order information and communications to help address the issue.

Nothing in this section restricts a customer's lawful right to contact their card issuer, payment provider, or appropriate consumer protection authority.

12. Florida Consumer Protection

This Policy is intended to operate consistently with applicable Florida and federal consumer protection requirements, including the Florida Deceptive and Unfair Trade Practices Act, Sections 501.201–501.213, Florida Statutes.

No provision of this Policy is intended to waive a right or remedy that cannot legally be excluded.

13. Return Contact Details

EGL3 INVESTMENTS INC
6400 NW 77 CT
Miami, FL 33167
United States

Contact Person: JACKIE WALKER BEARD
Email: [email protected]
Website: https://www.silkfitco.store/